Comments on: It’s Comcrapstic! My Comcast Tech Support Story

By: Comcast Rewards You for Complaining Publicly | Bob Caswell

Comcast Rewards You for Complaining Publicly | Bob Caswell — Wed, 20 Aug 2008 15:06:53 +0000

[...] Paul Ellis has his own Comcast tech support story, which I think tops Arrington’s. Share These icons link to social bookmarking sites where [...]

By: Paul Ellis

Paul Ellis — Wed, 09 Apr 2008 00:15:23 +0000

I had a problem with the billing to that I didn’t mention. I signed up for auto-pay onto my credit card, and it wouldn’t charge it. Finally it started working though.

I forgot to mention in my post that the woman in billing credited my account for the internet connection issues. So at least I wasn’t paying more for the slow speed.

By: Dave Shumway

Dave Shumway — Tue, 08 Apr 2008 19:26:40 +0000

Since the switch to Comcast, I’ve been getting bills from them claiming up to two months overdue payments and threatening late fees/personal injury unless I comply.

So a couple of weeks ago I grabbed my bill, headed over to ol’ Creasy Lane, and stood in line with about 50 other irate, brand spankin’ new Comcast “customers” in the exact same boat.

To their credit, the customer service reps handled the situation well, simply stating that the bills were wrong, that they could see the correct amount on their computers, and that everything would be sorted out by April…

Guess what showed up in the mail yesterday?

By: ComcastCares

ComcastCares — Tue, 08 Apr 2008 15:49:33 +0000

I would assume this is a provisioning issue. Insight Customers were not supposed to see a downgrade in speend. In fact in many of the areas we were in the process of a speed upgrade. It should also have never taken this much effort to identify the problem, and I apologize for that. Besides my email to you, I have also asked for an update on this situation from the local leadership team.

Thank you for being a Comcast Customer!
Frank Eliason

By: Paul Ellis

Paul Ellis — Tue, 08 Apr 2008 14:14:24 +0000

Oh, and the speed test was the one I really just couldn’t believe. The rain one seemed like she was grasping at straws to justify the issues, but when he was doing the speed test I just couldn’t believe it. He did the test three or four times and I the whole time I though “Is he trying to test my speed via dslreports?” Of course that thought was confirmed when he frustratedly said “This is only giving me my speed…”

That was the point at which I realized that it was futile to try and get my connection speeds fixed.

By: Paul Ellis

Paul Ellis — Tue, 08 Apr 2008 14:10:32 +0000

“While your post and three stooges connection is harsher than I might be if I were pointing out incompetence, the truth hurts.”

You can’t really say that for sure. You didn’t talk to these people. The problem isn’t that they are worthless people, they just have zero computer skills. They are not qualified for the line of work they have.

By: Comcast Rewards You for Complaining Publicly | TechConsumer

Comcast Rewards You for Complaining Publicly | TechConsumer — Tue, 08 Apr 2008 13:29:37 +0000

[...] Paul Ellis has his own Comcast tech support story, which I think tops Arrington’s. Subscribe to TechConsumer: RSS / Email Sphere It [...]

By: Bob Caswell

Bob Caswell — Tue, 08 Apr 2008 13:27:29 +0000

I can’t decide whether the rain excuse or the speed test situation is my favorite part. Seriously, though, how is this kind of incompetence to be handled?

While your post and three stooges connection is harsher than I might be if I were pointing out incompetence, the truth hurts. I’ve had a couple of these kind of support calls, and you can end up feeling concerned for the guy on the other side. It can be kind of weird.

And the local number that reconnects to the 800 system that hangs up on you when support is busy… Classic.