Comments on: Comcast Rewards You for Complaining Publicly http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/ Sun, 03 Jul 2011 10:20:26 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: alice h rivera http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-10719 alice h rivera Wed, 09 Jun 2010 19:16:24 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-10719 My daughter who lives in Ypsilanti, Mi is at her wits end with comcast. They told her she owed $900.00, which she doesn't. She has never been late. Another person has the same name in Detroit, and using my daughter's name, but my daughter has been married for 9 years, and has a different last name. The police has got involved in this identify theft and send the main officethe appropiate papers they needed, which were refused twice by the dept. that handled this type of problem, so my daughterwent down herself and took the info to a supervisor who took care of all this she thought. Today her sevice was stopped, but turn back on. They keep insitin ghe owes this money, which she doesn't. I want some one who knows how to handle this problem once and for all before she has a nervous breakdown over this. Comcast say they have the address of the otheir person, so why don't they charge her with fraud. If someone doesn't correct this soon. I advised my daughter to get a lawyer. or even go on TV. Identity Theft is a crime. Please give me a person for her to talk too so this can be resolved. My daughter who lives in Ypsilanti, Mi is at her wits end with comcast. They told her she owed $900.00, which she doesn’t. She has never been late. Another person has the same name in Detroit, and using my daughter’s name, but my daughter has been married for 9 years, and has a different last name. The police has got involved in this identify theft and send the main officethe appropiate papers they needed, which were refused twice by the dept. that handled this type of problem, so my daughterwent down herself and took the info to a supervisor who took care of all this she thought. Today her sevice was stopped, but turn back on. They keep insitin ghe owes this money, which she doesn’t. I want some one who knows how to handle this problem once and for all before she has a nervous breakdown over this. Comcast say they have the address of the otheir person, so why don’t they charge her with fraud. If someone doesn’t correct this soon. I advised my daughter to get a lawyer. or even go on TV. Identity Theft is a crime. Please give me a person for her to talk too so this can be resolved.

]]> By: Linda http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-8636 Linda Tue, 03 Mar 2009 21:14:07 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-8636 I have been fighting with comcast for over a month. I have the bundle. Phone, internet and tv. But for over a month now I can;t get my phone to work 75% of the time. Either I have no dial-tone, or when someone calls they hear nothing but static or nothing at all. Or if I am talking to someone after a few minutes I start to sound warbly and then I dissapear to the other end. I can hear them but they can't hear me. I have had someone out here and did a bunch of nothing and said it should be fixed if not I would need to replace my router. Because my computer also doesn't work 75% of the time. It either is slow as molasses, won't connect or can't find my home page etc. etc. But imagine trying to call 911 in an emergency and not getting a dial tone. Or having the operator saying what I can't hear you. Oh never mind I am just dying here. I'll try back later. I have tried buying 2 different phones, a new router and now comcast wants to come out and replace my modem. That all sounds good, but all my neighbors are having all the same kinds of problems. Do you think all their modems are bad too? What kind of people do comcast hire anyway. They don't seem to get it. I think I know more about technical problems then they do. And I am in the medical field. Why can't someone just get it. Oh and by the way they installed some new hardware that I was assured would not cost me anything. I asked 3 different times and was told I am allowed 3 of these digital converter boxes for free and after that I would be charged a monthly fee. Now mind you, I never asked for these. And I already have 2 DVR cable boxes that I do pay for. These were supposed to be to help me get more digital channel on my other tv's. I just got a bill from comcast and they DID charge me for one of these boxes. When I called they said "Oh no you are only allowed 2 of these without being charged" I said then why was 3 installed and told me they were free. Gee golly they didn't know. It's not enough that I pay 175.oo per month for these services. And mind you I pay all my bills on time every sigle month. Now I can only use the service sometimes and they bait and switched me. If I could only pay for the time I use the service it would be great. What about all those times my phone won't work???? Or I can't get on-line. Then comcast says call if the problem comes back. Ha Ha Ha. How can I call if I can't get a dial tone? Help me before I go crazy!!!!!!!!! I have been fighting with comcast for over a month. I have the bundle. Phone, internet and tv. But for over a month now I can;t get my phone to work 75% of the time. Either I have no dial-tone, or when someone calls they hear nothing but static or nothing at all. Or if I am talking to someone after a few minutes I start to sound warbly and then I dissapear to the other end. I can hear them but they can’t hear me. I have had someone out here and did a bunch of nothing and said it should be fixed if not I would need to replace my router. Because my computer also doesn’t work 75% of the time. It either is slow as molasses, won’t connect or can’t find my home page etc. etc. But imagine trying to call 911 in an emergency and not getting a dial tone. Or having the operator saying what I can’t hear you. Oh never mind I am just dying here. I’ll try back later. I have tried buying 2 different phones, a new router and now comcast wants to come out and replace my modem. That all sounds good, but all my neighbors are having all the same kinds of problems. Do you think all their modems are bad too? What kind of people do comcast hire anyway. They don’t seem to get it. I think I know more about technical problems then they do. And I am in the medical field. Why can’t someone just get it. Oh and by the way they installed some new hardware that I was assured would not cost me anything. I asked 3 different times and was told I am allowed 3 of these digital converter boxes for free and after that I would be charged a monthly fee. Now mind you, I never asked for these. And I already have 2 DVR cable boxes that I do pay for. These were supposed to be to help me get more digital channel on my other tv’s. I just got a bill from comcast and they DID charge me for one of these boxes. When I called they said “Oh no you are only allowed 2 of these without being charged” I said then why was 3 installed and told me they were free. Gee golly they didn’t know. It’s not enough that I pay 175.oo per month for these services. And mind you I pay all my bills on time every sigle month. Now I can only use the service sometimes and they bait and switched me. If I could only pay for the time I use the service it would be great. What about all those times my phone won’t work???? Or I can’t get on-line. Then comcast says call if the problem comes back. Ha Ha Ha. How can I call if I can’t get a dial tone?
Help me before I go crazy!!!!!!!!!

]]> By: ran http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-8538 ran Sat, 10 Jan 2009 12:45:46 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-8538 Comcast is a good outfit. Just be a responsible person while complaining to them and they will help you. Also click on my name. Comcast is a good outfit. Just be a responsible person while complaining to them and they will help you. Also click on my name.

]]> By: Patricia Erickson http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-7786 Patricia Erickson Wed, 27 Aug 2008 05:29:25 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-7786 Comcast equivalent of an engraved "We Don't want You as a Customer" notice - I had had Comcast cable for years, but in April 2008 was talked into the digital phone+cable+internet package. At the time I was completing an addition to my house after firing a slow and incompetent contractor. Unbeknownst to me, when he took shingles off the roof in November 2007, he reconnected the cable incorrectly, leaving the cable running across the back yard at about 6 feet. When I finally got the yard cleared of construction material in July, it was clear the building inspector would not sign off on the job with this cable hanging like this, so I called Comcast to fix it. They sent out the most obnoxious service guy on the planet. He informed me that my roofer or siding guy had removed the roof mount and proceeded to cut the cable, removing my phone & internet service. When I told him that the roofers had finished & left before the April Comcast upgrade, and the siding on the existing house dated from 1992, he was not interested, saying it was 100% up to me get a contractor to put a mount up on the roof, then Comcast would come back to connect. I work part of each day at home, to care for my 92-year-old Mother, whom I cannot leave with no phone for emergency. This cut no ice with the Comcast guy, who told me clearly that Comcast would do absolutely nothing for me. I called Comcast service and explained the situation. The guy on the phone was at first sympathetic, then called the obnoxious guy and came back to order me to have "my contractor" put up a mount. I told him I had fired that general contractor and had been hiring specific contractors for the work that remained & was not sure who I could get to go on the roof, and that customer service guy started challenging me about whether I had anyone who could do it. Note I was perfectly prepared to pay for Comcast to do a re-installation, but was specifically informed by the guy who cut the cable that Comcast would do nothing whatever until I got a roof mount replaced. (I think it was originaly attached to a defunct satellite dish that had been on the roof.)Why the guys who came out in April made no mention of a missing roof mount I have no idea. I then cancelled the Comcast service (which no longer existed, since their man had cut the cable,) and called the phone company immediately to get phone service available for my Mother while I was at work all day, since my internet access was gone. But now Comcast refuses to return the phone number I have had since 1991 & had transferred to them unless I resume service. Watch out, Northern Californians! If you get Comcast, that cable guy may come to service you. Comcast equivalent of an engraved “We Don’t want You as a Customer” notice –
I had had Comcast cable for years, but in April 2008 was talked into the digital phone+cable+internet package. At the time I was completing an addition to my house after firing a slow and incompetent contractor. Unbeknownst to me, when he took shingles off the roof in November 2007, he reconnected the cable incorrectly, leaving the cable running across the back yard at about 6 feet.
When I finally got the yard cleared of construction material in July, it was clear the building inspector would not sign off on the job with this cable hanging like this, so I called Comcast to fix it. They sent out the most obnoxious service guy on the planet. He informed me that my roofer or siding guy had removed the roof mount and proceeded to cut the cable, removing my phone & internet service. When I told him that the roofers had finished & left before the April Comcast upgrade, and the siding on the existing house dated from 1992, he was not interested, saying it was 100% up to me get a contractor to put a mount up on the roof, then Comcast would come back to connect. I work part of each day at home, to care for my 92-year-old Mother, whom I cannot leave with no phone for emergency. This cut no ice with the Comcast guy, who told me clearly that Comcast would do absolutely nothing for me.
I called Comcast service and explained the situation. The guy on the phone was at first sympathetic, then called the obnoxious guy and came back to order me to have “my contractor” put up a mount. I told him I had fired that general contractor and had been hiring specific contractors for the work that remained & was not sure who I could get to go on the roof, and that customer service guy started challenging me about whether I had anyone who could do it.
Note I was perfectly prepared to pay for Comcast to do a re-installation, but was specifically informed by the guy who cut the cable that Comcast would do nothing whatever until I got a roof mount replaced. (I think it was originaly attached to a defunct satellite dish that had been on the roof.)Why the guys who came out in April made no mention of a missing roof mount I have no idea.
I then cancelled the Comcast service (which no longer existed, since their man had cut the cable,) and called the phone company immediately to get phone service available for my Mother while I was at work all day, since my internet access was gone. But now Comcast refuses to return the phone number I have had since 1991 & had transferred to them unless I resume service.
Watch out, Northern Californians! If you get Comcast, that cable guy may come to service you.

]]> By: Jeff http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-6567 Jeff Tue, 05 Aug 2008 15:52:58 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-6567 I am having the exact same issue right now. Comcast is giving me the absolute run-around with my internet service. I recently upgraded my service to the "digital double play." That's when all hell broke loose. Instead of treating me like an existing 4 year customer, Comcast must have decided I was a new customer. They placed a suspension on the modem I had for 4 years without explanation. Even though I had a connection to the Internet, no data was being transferred. I even had a connection to my wireless network. I called and the first level customer service couldn't do anything except blame it on billing. I was escalated to level 2 customer support. Nothing. I bought a new modem and they screwed up the MAC address by transcribing it wrong. After another day or so, I called back and the issue was resolved. Now, a week later I'm back to square one. No Internet and no explanation. Their solution? Escalate my querry to level 2 support again. Combined, my outage has been about a week without a resolution. I'm loosing time and productivity and all Comcast can do is transfer my issue from office to office. I know they have a monopoly, but come on, they still need to take care of their customers. Right now, I am about ready to cancel my service completely. I am having the exact same issue right now. Comcast is giving me the absolute run-around with my internet service. I recently upgraded my service to the “digital double play.” That’s when all hell broke loose. Instead of treating me like an existing 4 year customer, Comcast must have decided I was a new customer. They placed a suspension on the modem I had for 4 years without explanation. Even though I had a connection to the Internet, no data was being transferred. I even had a connection to my wireless network. I called and the first level customer service couldn’t do anything except blame it on billing. I was escalated to level 2 customer support. Nothing. I bought a new modem and they screwed up the MAC address by transcribing it wrong. After another day or so, I called back and the issue was resolved. Now, a week later I’m back to square one. No Internet and no explanation. Their solution? Escalate my querry to level 2 support again. Combined, my outage has been about a week without a resolution.

I’m loosing time and productivity and all Comcast can do is transfer my issue from office to office. I know they have a monopoly, but come on, they still need to take care of their customers. Right now, I am about ready to cancel my service completely.

]]> By: Daniel - From Laurel, Maryland http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-5758 Daniel - From Laurel, Maryland Sat, 26 Jul 2008 17:47:14 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-5758 You know the same thing happened to me, and low and behold it was a database issue. They had pushed out a slower downgraded firmware. I called them got connected right away told them my issues, and with in 15 minutes I was back up to speed that i was getting. If you get the wrong code in your account then you get the wrong modem firmware. You know the same thing happened to me, and low and behold it was a database issue. They had pushed out a slower downgraded firmware. I called them got connected right away told them my issues, and with in 15 minutes I was back up to speed that i was getting. If you get the wrong code in your account then you get the wrong modem firmware.

]]> By: It’s Comcrapstic! My Comcast Tech Support Story : PseudoSavant http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-5279 It’s Comcrapstic! My Comcast Tech Support Story : PseudoSavant Wed, 23 Jul 2008 16:14:36 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-5279 [...] mentioned my issues in our post about Comcast rewarding you if you publicly complain and two Comcast [...] [...] mentioned my issues in our post about Comcast rewarding you if you publicly complain and two Comcast [...]

]]> By: kennethpeters http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-4247 kennethpeters Wed, 16 Jul 2008 01:19:23 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-4247 who do you complain to to get better service who do you complain to to get better service

]]> By: It’s Comcrapstic! My Comcast Tech Support Story : TechPolymath http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-4080 It’s Comcrapstic! My Comcast Tech Support Story : TechPolymath Sat, 05 Jul 2008 05:18:46 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-4080 [...] mentioned my issues in our post about Comcast rewarding you if you publicly complain and two Comcast [...] [...] mentioned my issues in our post about Comcast rewarding you if you publicly complain and two Comcast [...]

]]> By: Paul Ellis http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/comment-page-1/#comment-3635 Paul Ellis Tue, 08 Apr 2008 14:11:12 +0000 http://www.techconsumer.com/2008/04/07/comcast-rewards-you-for-complaining-publicly/#comment-3635 @Frank and Scott, I posted my story <a href="http://www.techconsumer.com/2008/04/08/its-comcrapstic-my-comcast-tech-support-story/" rel="nofollow">here</a>. @Frank and Scott,

I posted my story here.

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