Comments on: How To: Provide Phone Support That Doesn’t Suck http://www.techconsumer.com/2008/03/26/how-to-provide-phone-support-that-doesnt-suck/ Fri, 09 Jul 2010 17:29:32 -0600 http://wordpress.org/?v=2.8.1 hourly 1 By: It’s Comcrapstic! My Comcast Tech Support Story | TechConsumer http://www.techconsumer.com/2008/03/26/how-to-provide-phone-support-that-doesnt-suck/comment-page-1/#comment-3630 It’s Comcrapstic! My Comcast Tech Support Story | TechConsumer Tue, 08 Apr 2008 13:31:50 +0000 http://www.techconsumer.com/2008/03/26/how-to-provide-phone-support-that-doesnt-suck/#comment-3630 [...] more on these kind of issues, check out The State of Phone Support: Not Good, How To: Provide Phone Support That Doesn’t Suck, and Why Are Companies So Horrible At Pre-sales Customer Service? Subscribe to TechConsumer: [...] [...] more on these kind of issues, check out The State of Phone Support: Not Good, How To: Provide Phone Support That Doesn’t Suck, and Why Are Companies So Horrible At Pre-sales Customer Service? Subscribe to TechConsumer: [...]

]]> By: Bob Caswell http://www.techconsumer.com/2008/03/26/how-to-provide-phone-support-that-doesnt-suck/comment-page-1/#comment-3482 Bob Caswell Wed, 26 Mar 2008 18:38:20 +0000 http://www.techconsumer.com/2008/03/26/how-to-provide-phone-support-that-doesnt-suck/#comment-3482 The funny thing is that, for all the money and time, etc. this requires of companies to "get it right," I think it still makes sense in the end (though it'd be nice to see a study on this to support my opinion). Case in point: American Express is the only credit card company I have used long term (more than 7 years now). And it is exactly because of their customer service/support. I'm a loyal customer. Every other credit card company hasn't come close to the AMEX level of service, from my experience. The funny thing is that, for all the money and time, etc. this requires of companies to “get it right,” I think it still makes sense in the end (though it’d be nice to see a study on this to support my opinion).

Case in point: American Express is the only credit card company I have used long term (more than 7 years now). And it is exactly because of their customer service/support. I’m a loyal customer. Every other credit card company hasn’t come close to the AMEX level of service, from my experience.

]]> By: Bob Caswell http://www.techconsumer.com/2008/03/26/how-to-provide-phone-support-that-doesnt-suck/comment-page-1/#comment-3481 Bob Caswell Wed, 26 Mar 2008 18:34:56 +0000 http://www.techconsumer.com/2008/03/26/how-to-provide-phone-support-that-doesnt-suck/#comment-3481 Wow, Eddie, that was fast. Thanks, and fixed! Wow, Eddie, that was fast. Thanks, and fixed!

]]> By: Eddie Pasternak http://www.techconsumer.com/2008/03/26/how-to-provide-phone-support-that-doesnt-suck/comment-page-1/#comment-3480 Eddie Pasternak Wed, 26 Mar 2008 18:29:21 +0000 http://www.techconsumer.com/2008/03/26/how-to-provide-phone-support-that-doesnt-suck/#comment-3480 the company I work for is trying it’s hardest OOPS the company I work for is trying it’s hardest

OOPS

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