TC News: Mobile Printing via HP, Data Is Now Less Safe, Netflix’s Superior Customer Service
div>A new feature we are experimenting with here at TechConsumer is providing a couple posts per week which follow interesting news specific to our sphere of consumer technology. Some of these stories may be a day or two old, heaven forbid. But the idea is to provide a concise, compiled overview of the most intriguing. We also plan to continue with more of our own original content. So without further ado, here’s some TechConsumer news:
HP has introduced a free service which makes it possible to “print documents on any printer almost anywhere in the world.” It’s called Cloudprint and has been in the works for a few months by HP Labs researchers. The idea is to allow consumers to share, store, and print documents using a cellphone.
Universities, government agencies, and corporations are having more and more issues with data being leaked. ID theft is up 50% since 2003, and the Privacy Rights Clearinghouse explains how 159,105,898 people have been affected by data leaks since 2005. Interestingly enough, no major “data breach” legislation has been passed.
Netflix is investing in superior customer service to stay ahead of its arch rival Blockbuster. Rather than offer typical not-so-immediately-rewarding email-based support, Netflix has 200 friendly operators standing by to answer calls around the clock. These employees, based in Oregon, are not given target call durations but rather are encouraged to “err on the side of generosity.” Their only goal: satisfy the customer.
TC News: Dell's Consumer Laptop Delays, The Dismal State of Home Networking, YouTube's New Ads Hated






[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] news roundup focuses on Google. TechConsumer News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]
[...] News is a feature we started out of a hobby of tracking the latest happenings within the consumer related technology sphere. The [...]